{"id":4229,"date":"2026-05-23T15:34:52","date_gmt":"2026-05-23T15:34:52","guid":{"rendered":"https:\/\/amaradigix.com\/masscientific\/?page_id=4229"},"modified":"2026-05-23T15:41:41","modified_gmt":"2026-05-23T15:41:41","slug":"returns-policy-faqs","status":"publish","type":"page","link":"https:\/\/amaradigix.com\/masscientific\/returns-policy-faqs\/","title":{"rendered":"Returns Policy FAQ\u2019s"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Overview of Our Returns Policy<\/h1>\n\n\n\n<p>You may be eligible for a refund, replacement, or repair in the following situations:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Incorrect products or quantities were delivered<\/li>\n\n\n\n<li>Products arrived damaged during transportation<\/li>\n\n\n\n<li>Products are defective or fail during the warranty period<\/li>\n\n\n\n<li>You no longer require the product and wish to request a convenience return<\/li>\n<\/ol>\n\n\n\n<p>Please note that convenience returns are subject to approval and specific conditions.<\/p>\n\n\n\n<p>For all return requests and support inquiries, contact:<\/p>\n\n\n\n<p><strong>Email:<\/strong> <a href=\"mailto:masScientificUK@gmail.com\">masScientificUK@gmail.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What should I do if I receive the wrong item or quantity?<\/h2>\n\n\n\n<p>If you receive an incorrect product or quantity discrepancy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify our customer service team within <strong>30 days<\/strong> of delivery<\/li>\n\n\n\n<li>Include photographs and order details where possible<\/li>\n\n\n\n<li>If a return is required, return instructions and authorization details will be provided<\/li>\n<\/ul>\n\n\n\n<p>Returned items should remain in original packaging and be securely packed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What should I do if my delivery arrives damaged?<\/h2>\n\n\n\n<p>If your shipment arrives with visible damage:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Note the damage on the courier or delivery documentation upon receipt<\/li>\n\n\n\n<li>Contact us within <strong>7 days<\/strong> of delivery<\/li>\n\n\n\n<li>Provide photographs and supporting information to help process the claim quickly<\/li>\n<\/ul>\n\n\n\n<p>Where applicable, replacement products will be arranged promptly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What if a product is defective or stops working?<\/h2>\n\n\n\n<p>If a product is defective upon arrival or fails during the warranty period:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within <strong>30 days<\/strong> of identifying the issue<\/li>\n\n\n\n<li>Provide details of the fault, including photographs if available<\/li>\n<\/ul>\n\n\n\n<p>Depending on the product type, we may arrange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A replacement product<\/li>\n\n\n\n<li>Product repair<\/li>\n\n\n\n<li>Return instructions for inspection<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Can I return products if I change my mind?<\/h2>\n\n\n\n<p>Yes, standard stocked products may be returned within <strong>60 days<\/strong> of delivery if they are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>Unopened<\/li>\n\n\n\n<li>In original packaging<\/li>\n\n\n\n<li>Suitable for resale<\/li>\n<\/ul>\n\n\n\n<p>Please note:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>15% restocking fee<\/strong> may apply<\/li>\n\n\n\n<li>Return shipping costs are the customer\u2019s responsibility unless the return is due to our error or product defect<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Which products cannot be returned?<\/h2>\n\n\n\n<p>The following products are generally non-returnable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or special-order products<\/li>\n\n\n\n<li>Non-catalogue or non-stocked items<\/li>\n\n\n\n<li>Refrigerated or temperature-sensitive products<\/li>\n\n\n\n<li>Expired or short shelf-life items<\/li>\n\n\n\n<li>Used, damaged, or defaced products<\/li>\n\n\n\n<li>Chemicals, reagents, diagnostics, sterile, or medical products<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How do I arrange a return?<\/h2>\n\n\n\n<p>Before returning any item, you must contact our support team for return authorization and instructions.<\/p>\n\n\n\n<p>Unauthorized returns may not be accepted.<\/p>\n\n\n\n<p><strong>MAS Scientific Laboratory Trading Limited<\/strong><br><strong>Email:<\/strong> <a href=\"mailto:masScientificUK@gmail.com\">masScientificUK@gmail.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview of Our Returns Policy You may be eligible for a refund, replacement, or repair in the following situations: Please note that convenience returns are&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4229","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/amaradigix.com\/masscientific\/wp-json\/wp\/v2\/pages\/4229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amaradigix.com\/masscientific\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amaradigix.com\/masscientific\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amaradigix.com\/masscientific\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amaradigix.com\/masscientific\/wp-json\/wp\/v2\/comments?post=4229"}],"version-history":[{"count":2,"href":"https:\/\/amaradigix.com\/masscientific\/wp-json\/wp\/v2\/pages\/4229\/revisions"}],"predecessor-version":[{"id":4465,"href":"https:\/\/amaradigix.com\/masscientific\/wp-json\/wp\/v2\/pages\/4229\/revisions\/4465"}],"wp:attachment":[{"href":"https:\/\/amaradigix.com\/masscientific\/wp-json\/wp\/v2\/media?parent=4229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}