MAS Scientific Laboratory Trading Limited<\/strong><\/p>\n\n\n\n At MAS Scientific Laboratory Trading Limited, customer satisfaction is important to us. If you wish to cancel an order or return a product, please review the policy below carefully.<\/p>\n\n\n\n Orders for standard products may be cancelled before shipment or dispatch processing begins. Cancellation requests for customized, special-order, non-catalogue, or non-stocked items may be subject to approval and cancellation charges.<\/p>\n\n\n\n To request an order cancellation, please contact our customer support team as soon as possible at:<\/p>\n\n\n\n Email:<\/strong> masScientificUK@gmail.com<\/a><\/p>\n\n\n\n Cancellation requests are considered valid only after confirmation from MAS Scientific Laboratory Trading Limited.<\/p>\n\n\n\n We accept returns of standard catalogue products within 60 calendar days<\/strong> from the date of delivery, provided the items are unused, unopened, and in resalable condition.<\/p>\n\n\n\n Approved convenience returns may be subject to a 15% restocking fee<\/strong> with a minimum handling charge applicable.<\/p>\n\n\n\n The following items are non-returnable:<\/p>\n\n\n\n Before returning any product, customers must obtain a Return Goods Authorization (RGA) from our support team. Unauthorized returns may not be accepted.<\/p>\n\n\n\n Customers are responsible for return shipping costs unless the return is due to shipping damage, incorrect delivery, or product defects.<\/p>\n\n\n\n Please inspect all deliveries upon receipt.<\/p>\n\n\n\n Please include photographs and supporting documentation when contacting our support team.<\/p>\n\n\n\n If a product is defective upon arrival or fails during the applicable warranty period, please contact us within 30 days<\/strong> of identifying the issue. Our team will assist with replacement, repair, or return instructions where applicable.<\/p>\n\n\n\n For all support and return inquiries, contact:<\/p>\n\n\n\n MAS Scientific Laboratory Trading Limited<\/strong> <\/p>\n\n\n\nOrder Cancellation Policy<\/h2>\n\n\n\n
Returns Policy<\/h2>\n\n\n\n
\n
Damaged or Incorrect Deliveries<\/h2>\n\n\n\n
\n
Defective Products<\/h2>\n\n\n\n
Email:<\/strong> masScientificUK@gmail.com<\/a><\/p>\n\n\n\n